(Ford Raptor Store)
Because we are a small company the best way to
contact us is via email at: admin@HotCarAccessories.com
read all of our emails daily and will get back
with you within 24 business hours!
Each email is important to us as we endeavor to
satisfy all our customers.
All products are shipped via the United States
Postal Service (U.S.P.S.) Priority Mail or UPS,
insured against loss
or damage and signature required upon receipt
unless requested otherwise or posted next to
When will I receive my product?
the normal time to receive these products is one
7 to 10 days.
What if some of my products are in and others
Normally we will ship what is available and
include a note or email you letting you know
the rest will be on the way as soon as they come
When will I receive a special order product?
Normally special order products take 3-4 weeks
What method will my products be shipped?
of our products are shipped from Spring Hill,
Most products are shipped via US Priority Mail.
However, some are shipped via
Every product has a description of what method
it will be shipped next to the Postage and
Handling price on the Product Order page.
What if some of my items I ordered are shipped
via US Mail and some UPS?
In that case you will receive two deliveries.
One from the US Mail Service and one from UPS.
What if I haven't received my products within
the time specified?
Products delivered by US Mail have to be signed
for if they are over $99.99.
If you are not home when your Postal Carrier
attempts the delivery they will hold it for you
local US Post Office. Sometimes they will leave
a pink postcard informing you and sometimes they
do not. Call your local US Post Office and ask
if they are holding a package for your address.
You may then go to the Post Office and pick up
If your product is being delivered by UPS and
you are not home they will either leave it at
your door or
leave you a postcard to call and arrange a time
that someone will be at your home to sign for
What are things that can delay my shipment?
If your shipment is delayed there is a reason
Sometimes the shipment is delayed within the
Unfortunately, we have no control over that.
Shipping can be delayed by product availability
During the months of June to September it is
Hurricane Season for Florida.
If you see on the news that Florida is being
hit by a hurricane you can assume an extra week
Canadian and Foreign
Please keep in mind we shipping is highly
your local Post Office or Postal System. We can
not control how long it takes your package to
get through your home countries
Customs Department. Packages can also be held
up in customs for many reasons,
including; broke open boxes, random searches,
What if my product is lost or damaged during
All of our shipments are covered under
insurance. You will always get another new
after the insurance process is gone through.
If your product is delayed it can be tracked by
either the US Postal Service or UPS.
If it is determined it is lost in the system
then you must contact the New Challenger Store
We will walk you through the claims process.
Unfortunately, each case has a different time
frame and procedure.
it or Return it!"
Our goal is that all of our loyal customers are
thrilled with the Challenger Up-grade
that you purchase for us at the New Challenger
If you are unhappy in any way with any
product you purchased from us you may return it
within 30 days from ship date.
The following prerequisites apply:
(a) Product is returned in new,
unused and undamaged condition.
(b) If you receive your product damaged in any
way you must contact
immediately upon receipt.
Under these circumstances you may ship the item
and we will send you a new one.
(c) Purchaser pays for shipping when returning
a product for any reason.
(d) Purchaser is responsible if product is lost
or damaged in transit upon returning it.
(e) The product must be received by
within 30 days from date the product was
originally shipped out to customer.
Some Special Order
products are made custom for each customer and
are non-refundable. Other Special order items
have a Return fee.
Each item is posted by the "Add to Cart" button
what the return policy is. If nothing is
mentioned then returns are accepted and only the
original shipping charge is not refundable.
Returned products must meet criteria mentioned
above in Return Policy.
Return products must be sent by United States
Postal Service "insured" to:
The Viper Store warehouse. Please email us for
the address at
Note: Please realize that Postage,
Shipping and Handling costs are not refundable
under any conditions.
1. Returned products must be received in
new, unused and undamaged condition. Damaged or
used products are not refundable.
2. If you are making a return because of
a defect in the product you will be entitled to
"same" product from
upon receipt of the original product purchased.
3. If you do not receive your product.
and we will trace your product for you.
Keep in-mind that your product might be delayed
because of weather, disaster, strike or other
If the product is lost or damaged in shipping
from us we will replace the product.
Keep in mind that we do have to follow
the shippers guidelines on a waiting period in
filing a claim before we ship the replacement
You may be required to fill out a postal lost or
damaged form and fax or send to us.
4. If you are shipping a product back to
us for any reason you are solely responsible for
it's delivery to us in the required condition.
If the product is lost or damaged during
shipping you are responsible for obtaining
reimbursement from the shipping company that you
Therefore, it is important that you insure your
product for its' full value when you return ship
it to us.
Once you send it,
can not be responsible for the product if it is
damaged or lost .
5. Refunds will be issued within 7 days
of product receipt and acceptance by
Return to: New Challenger Store, Returns
Department, 13721 Linden Drive, Spring Hill, FL
6. ABUSE: Although it is our
desire to please all of our customers
will not tolerate fraud of any kind.
If fraudulent purchases or returns are suspected
we will cooperate fully with law enforcement
authorities and any other applicable government
Your information is safe with us. It's simple -
We here at
do not provide your sensitive information
such as; name, address, phone number,
email address, or financial information to any
third party without your permission.
The only exception is by court or police order.
We will communicate with you primarily by email
and if we can not reach you then by phone. Our
contact will only be as necessary
concerning your orders or questions. We will
ask you if you would like to be notified of
sales, new products or to receive
This is strictly optional and if you sign up you
may cancel at any time.
Phone Contact: 352 688 8160 M-F,
10:00am - 5:00pm Eastern Standard Time